Terms of Service & Privacy Policy

This page explains the terms that apply when you use our website, request a quote, or hire HAULEDIT LLC for services, as well as how we collect, use, and protect your information.

If you have any questions about these terms or our privacy practices, please contact us before scheduling service.

Terms of Service

1. Introduction & Acceptance of Terms

These Terms of Service ("Terms") govern your use of the HAULEDIT LLC website, any forms or tools on the site, and any junk removal or related services we provide. HAULEDIT LLC is a locally owned business based in East Texas (the "Company," "we," "us," or "our").

By visiting our website, submitting a lead or quote request form, calling or messaging us for an estimate, or booking services with us, you agree that you have read, understood, and are bound by these Terms. If you do not agree, please do not use our website or services.

2. Services We Provide

We provide non-hazardous junk removal and related hauling services to residential and commercial customers in East Texas. Our services may include, but are not limited to:

  • Residential junk removal (indoor and outdoor items)
  • Commercial and office cleanouts
  • Furniture and appliance removal
  • Hot tub and large item removal (where safe and feasible)
  • Estate, garage, and storage cleanouts
  • Construction and renovation debris removal (non-hazardous only)

All services are subject to truck capacity, crew availability, safety considerations, and local disposal regulations. Pricing, availability, and service offerings may change at any time without notice, but we will always confirm final pricing with you before performing the work.

3. Bookings, Estimates & Cancellations

You can request an estimate or schedule service by phone, text message, online form submission, email, or in person. Any price we provide before seeing the items in person is an estimate only and may change based on actual volume, weight, access conditions, and materials at the time of service.

Estimates are non-binding until we arrive on-site, inspect the items, and you approve the final quoted price. We will not begin work until you agree to the final price. By approving the quote (verbally or in writing), you authorize us to perform the work and charge you according to the agreed price and these Terms.

If you need to cancel or reschedule, please notify us as soon as possible and at least 24 hours before your scheduled appointment time whenever you can. We reserve the right to charge a reasonable fee if we arrive for your scheduled visit and are unable to complete the work due to lack of access, unsafe conditions, or last-minute cancellation.

4. Customer Responsibilities

To help us work safely and efficiently, you agree to the following:

  • Provide accurate information about the items to be removed and the location.
  • Ensure that items are reasonably accessible and that pathways are clear and safe for our crew.
  • Secure pets and inform us of any special risks (loose steps, low ceilings, fragile surfaces, etc.).
  • Obtain any necessary permissions from property owners, landlords, or HOAs before we begin work.

We do not accept or handle hazardous materials, including but not limited to: chemicals, fuels, oils, paints, solvents, explosives, asbestos, medical or biohazardous waste, pressurized tanks, or any materials restricted by local law or disposal facilities. We reserve the right to refuse any item or job that we determine to be unsafe or not permitted.

5. Payment Terms

Unless we agree otherwise in writing, payment is due in full at the time services are completed. We typically accept common payment methods such as cash, major credit or debit cards, and approved digital payment methods. Availability of specific payment methods may vary and will be confirmed at the time of service.

For larger or specialized jobs, we may require a deposit or pre-authorization before scheduling or beginning work. Any required deposit will be explained to you in advance. If you fail to pay for services when due, we reserve the right to charge late fees, reasonable collection costs, and to pursue any legal remedies available under Texas law.

6. Limitations of Liability

We take reasonable care when removing items from your property. However, moving large or heavy items can sometimes result in minor, unavoidable scuffs or marks, especially in tight spaces. You acknowledge that certain risks are inherent in junk removal work and agree that we are not responsible for normal wear and tear to floors, walls, driveways, or landscaping that occurs despite reasonable precautions.

We are not responsible for damage to items you ask us to remove that are already fragile, damaged, or poorly constructed. It is your responsibility to identify any items that you do not want removed. Once items are loaded and hauled away, they cannot be recovered in most cases.

To the fullest extent allowed by law, our total liability to you for any claim related to our services or website will not exceed the total amount you paid to us for the specific job that gave rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages, including lost profits or loss of use, even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless HAULEDIT LLC and our owners, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of our website or services; (b) your violation of these Terms; (c) your misrepresentation of ownership or authority to dispose of items; or (d) your failure to disclose hazardous materials or unsafe conditions.

8. Intellectual Property

All content on our website—including text, copy, images, graphics, logos, icons, branding, and layout—is owned by or licensed to HAULEDIT LLC and is protected by applicable intellectual property laws. You may use our website for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, or create derivative works from our content without our prior written consent.

9. Third-Party Links

Our website may include links to third-party websites, tools, or services (for example, mapping tools, review platforms, or payment processors). We do not control and are not responsible for the content, policies, or practices of these third parties. Accessing any third-party site or service is at your own risk and subject to the terms and privacy policies of those providers.

10. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, services, or applicable laws. When we do, we will update the "Last Updated" date on this page. Your continued use of our website or services after any changes means you accept the updated Terms. We encourage you to review this page periodically.

11. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to your use of our website or services will be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict of law rules. Any legal action or proceeding between you and HAULEDIT LLC must be brought in a state or federal court located in Texas, and you consent to the personal jurisdiction of those courts.

Last updated: April 9, 2026

Privacy Policy

1. Introduction

This Privacy Policy explains how HAULEDIT LLC ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, submit a quote request or contact form, or hire us for services. Our goal is to be clear and transparent while keeping your information safe and respecting your privacy.

By using our website or providing us with your information, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our website or submit your information.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website.

Information you provide directly:

  • Contact details such as your name, phone number, email address, and service address.
  • Details about the service you are requesting, including preferred dates and times.
  • Optional information such as photos or videos of items to be removed, notes about access to the property, and any instructions you choose to share.

Information collected automatically:

When you visit our website, we and our service providers may automatically collect certain technical and usage information, such as your IP address, browser type, device type, pages you visit, time spent on our site, and how you found us. This may be collected using cookies, pixels, or similar technologies (for example, Google Analytics, Facebook Pixel, or other analytics and advertising tools).

3. How We Use Your Information

  • To respond to your inquiries, provide estimates, and schedule services.
  • To communicate with you about appointments, service updates, and follow-ups.
  • To send you marketing messages (such as promotions or reminders) if you have opted in, and as allowed by law.
  • To improve our website, services, and customer experience using analytics and usage data.
  • To protect our rights and property, prevent fraud or abuse, and comply with legal obligations.

4. How We Share Information

We do not sell your personal information to third parties. We may share your information in the following limited situations:

  • With trusted service providers who help us operate our business (such as scheduling tools, payment processors, website hosting, marketing platforms, or analytics providers) and who are obligated to protect your information and use it only for our business purposes.
  • When necessary to provide the services you request (for example, with subcontractors assisting with a large job).
  • If required by law, regulation, legal process, or government request, or to protect our rights, property, or safety or that of others.
  • In connection with a business transfer, such as a merger, sale, or asset transfer, where customer information may be transferred as part of the transaction.

5. Marketing & Communication Preferences

If you provide your phone number or email address, we may use it to contact you about your appointments and to send service-related messages. With your consent, we may also send you occasional marketing messages, such as promotions, service reminders, or updates about our business, via email or SMS/text messaging, in accordance with applicable laws.

You can opt out of marketing messages at any time by following the instructions in the message (for example, clicking an "unsubscribe" link in an email or replying "STOP" to a marketing text), or by contacting us directly. Opting out of marketing messages will not affect messages we send that are necessary to provide services you have requested (such as appointment confirmations or invoices).

6. Data Retention

We keep your personal information for as long as reasonably necessary to provide the services you request, to maintain business records for legal, tax, or accounting purposes, and to support our legitimate business interests (for example, keeping a record of past jobs and invoices). When information is no longer needed, we will delete it or de-identify it where feasible.

7. Security

We use reasonable physical, technical, and administrative measures to help protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you share information with us at your own risk.

8. Cookies, Analytics & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to recognize your browser, remember your preferences, and understand how visitors use our site. We may use third-party analytics tools (such as Google Analytics) and advertising tools (such as Facebook Pixel or similar platforms) to collect and analyze usage data and to measure the effectiveness of our advertising.

You may be able to control cookies through your browser settings or through tools provided by some third parties. If you disable cookies, some parts of our website may not function correctly.

9. Third-Party Websites & Services

Our website may link to websites, apps, or services operated by third parties. We are not responsible for the privacy practices, content, or security of those third-party sites. If you follow a link to another website, any information you provide will be governed by that website’s privacy policy, not this one. We encourage you to review the privacy policies of any third-party sites you visit.

10. Your Rights & Choices

Depending on where you live and applicable law, you may have certain rights related to your personal information. While broad data privacy laws like the GDPR and CCPA may not apply to all users of this site, we aim to be reasonable and transparent with any user who contacts us about their information.

You may contact us to:

  • Request access to the personal information we hold about you.
  • Request corrections to information that is inaccurate or incomplete.
  • Request deletion of certain information, subject to our need to retain it for legal, tax, or business purposes.
  • Ask questions about how we handle your information or this Privacy Policy.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last Updated" date on this page. Your continued use of our website or services after any changes means you accept the updated Policy. We encourage you to review this page periodically.

Last updated: April 9, 2026